Richmond Orthodontist | Mail-Order Aligners: The High Cost of Cheap Care

July 12, 2018

Your smile is important. The state of your oral health can affect your opportunities, your confidence, and your overall health. Correcting crooked or misaligned teeth can play a vital part in creating a more optimal level of health and a more beautiful smile. One recent trend has been enticing patients with promises of equal quality care with lower costs and no in-office visits. Unfortunately, many people are discovering too late that these promises are indeed too good to be true.

What is this trend?

The recent trend wreaking havoc for so many is remote orthodontic care, generally in the form of mail-order aligners. Private companies are advertising online to provide the same kind of clear aligners used by orthodontists’ offices and purport to be able to give the same level of care at a lower cost without office visits by working remotely.

What is the problem?

Problems with this remote care option can occur at many points in the process. In an orthodontist’s office, your aligners are fabricated based on a complete digital scan of your mouth. This ensures the aligners are a precise fit for your mouth and teeth and that each new aligner in the series is custom-created to guide your teeth into position.

Mail-order aligners are fabricated based on a mold you take of your teeth without the benefit of a professional to ensure the correct placement and fit. Molds are generally less accurate than digital scans, meaning the aligner may not be an accurate fit for your teeth.

During professional orthodontic care, such as our doctor provides, you will have a series of visits to our office, where our team will evaluate your progress and monitor for any early-warning signs of complications. If you are not following recommended guidelines, you can lengthen or undermine your treatment, so these appointments are a critical part of ensuring optimal outcomes.

During remote orthodontic treatment, your care is overseen by a doctor you never meet in person. While you will generally be able to email if you have questions or concerns, the burden is on you to know whether there is a problem that may need to be addressed. Unfortunately, by the time you realize that something is wrong, it may be too late to avoid complex and costly treatment to fix the issue.

When you make the decision to straighten your teeth, don’t be swayed by false promises and cheap alternatives. Schedule a consultation with our doctor and be confident about your investment in your smile.

Horsey Orthodontics of Richmond
4106 E Parham Rd, Richmond, VA 23228
(804) 672-3030

Transform your smile!

Our 5-Star Experience

Check out what our patients are saying about their 5-star experience with our amazing team!

Our 5-Star Experience
Posted on Google Google
Deb Mills
7 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We are so grateful for the Horsey Orthodontic practice. This young teenaged refugee had a really crooked adult tooth that came in sideways. She was very affected by the oddness of it for her smile. No ways she could afford to have braces. The Horsey Orthodontic staff guided us through the process of getting Medicaid approval. She has now had braces for a few months and her smile is beautiful EVEN with the braces. This has so improved her confidence and sense of self. The staff always treats her as the very special young lady she is - far from home but now feeling more at home here. Thanks so much!!!
Posted on Google Google
Angela
6 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We love going there! 3 time around!
Posted on Google Google
Beth Amos
6 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
They are always amazing😉
Posted on Google Google
Seanne Warfield
5 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Could not recommend more. Everything was seamless, they took great care with my very terrified 9-year-old and by the 3rd visit she was going back by herself and was very relaxed and calm. Everyone we encountered was exceptional and kind and the process just flew by. 10/10 experience!
Posted on Google Google
Joe Baggett
1 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very awesome people did a very good job on my both of my sons teeth for the braces would recommend it to anybody
Posted on Google Google
Maria Davila
29 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very good service from front to back everybody very is very nice!
Posted on Google Google
Kayla Babby
29 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very good consultation ! Staff was kind the Doctor was sweet and informative great experience can’t wait to start the journey here!
Posted on Google Google
Morgan Flynn
29 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great staff, friendly and empathetic. Always on time.
Posted on Google Google
Jeremy Miller
29 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Perfect in every way! Knowledgable, caring, and takes as much time every appointment to make sure you understand what is happening or needs to happen.
Posted on Google Google
Kyle Cox
29 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
They are really nice and are helping my teeth get straight to make my smile better
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Where To Find Us

If you’re ready for a smile that makes you more confident, then you’ve found the right team here at Horsey Orthodontics!

Call / Text
Contact Hours
Monday 8:00am – 4:30pm
Tuesday 8:00am – 4:30pm
Wednesday 8:00am – 4:30pm
Thursday 8:00am – 4:30pm
Friday 9:00am – 2:00pm