Patient Resources2024-05-18T12:01:53+00:00

Patient Resources

Start Smiling Sooner

Your First Visit

We are always excited about meeting new patients during their first visit to our office!

Your initial appointment with Horsey Orthodontics will consist of a thorough examination and a discussion of potential treatment options. This important visit will give us insight into your orthodontic needs. We know your time is valuable, so to expedite treatment, we reserve time during the exam for diagnostic records. The records include 2 x-rays and 10 photographs and are necessary for developing the appropriate treatment plan. Your initial consultation and records are complimentary.

During the initial examination for each patient, we will address the following questions that cover the basics of orthodontic treatment. We encourage you to ask questions as well.

  • Is there a condition that orthodontics can address?
  • Is treatment needed now or should treatment be delayed until appropriate growth, tooth eruption, or other factors have occurred?
  • What treatment procedures will be used to correct the problem?
  • Do any permanent teeth need to be removed?
  • How long will treatment take?
  • How much will it cost?
  • What are my payment options?

We feel it is important to analyze each patient’s specific needs because in-depth planning leads to superior results and higher patient satisfaction. We insist that our patients leave the office with a clear understanding of their specific needs, what the treatment will consist of, and how long it will take. Also, we will answer any additional questions.

Please assist us by providing the following information at the time of your first visit:

  • Your photo ID, which can include a driver’s license.
  • Any panoramic X-rays taken within the past 6 months.
  • If you have orthodontic insurance, bring your insurance card. By providing this information on the first visit, we will be able to give you an estimate of your costs. Your insurance will not be billed for your free consultation.
  • You will receive all necessary patient forms to complete once your appointment is scheduled.

Financial Information

Financial Information

Paying For Orthodontic Treatment

Providing a higher standard of care also means making your orthodontic treatment affordable. During your free consultation at Horsey Orthodontics, we will review the costs of treatment based on your individual needs, dental insurance, and treatment plan. We will work with you to create a payment plan that fits your budget, and you will know what to expect before beginning treatment. We make sure finances don’t get in the way of you achieving the smile you want!

We offer a variety of convenient payment options so you can make the best choice for you and your family. Our affordable payment plans are always interest-free and feature low monthly payments for treatment, while our payment-in-full option offers a lower overall treatment cost due to a special discount. We also have a Family Care Program that reduces the cost of treatment for additional family members that begin treatment with us.

If you have dental insurance, we will be glad to verify the benefits you have with your insurance company. In addition, we will file the insurance on your behalf so you don’t have to wait for reimbursement.

Here is a list of some of the insurances we participate with:

  • Medicaid
  • Cigna (PPO only)
  • Delta Dental
  • United Concordia
  • Ameritas
  • Guardian
  • Anthem
  • Anthem Healthkeepers Plus

Common Orthodontic Issues

Emergency Care

The following is intended to provide general information regarding some of the more common orthodontic emergencies. Emergencies for patients in braces tend to be relatively infrequent and fortunately are not usually severely debilitating. Nevertheless, discomfort from a problem with the braces can occur. Listed below are some of the more common problems and some possible solutions to deal with the situation on a temporary basis. If you have concerns after attempting these repairs, please feel free to contact our office for further instructions.

Broken Braces2024-05-09T09:46:22+00:00

Broken or loose braces are generally not considered an urgent problem in most cases. There are times when a loose brace may cause some problems, however, so it is best to call our office when the problem occurs. When a bracket comes off of a tooth, it is still normally attached to the wire with an elastics tie.

This will prevent the bracket from being swallowed, but it may move or spin around on the wire. If this is a problem for the patient, a little wax pressed against the bracket will keep it from moving around.

Loose Band2024-05-09T09:47:46+00:00

When a band (ring around the back teeth) comes loose, the patient is in no immediate harm. However, the band is normally cemented on the tooth with an adhesive that seals the inner portion of the band from saliva and plaque. If the band is left loose for a period of time (3-4 weeks), saliva and bacteria may enter the crevice between the tooth and the band. The result could be a decalcification (white spot) on the tooth surface. It can form rather quickly, causing damage to the enamel, so a phone call to our office is recommended.

Poking Wire2024-05-09T09:48:02+00:00

Many times as the teeth move in the early phase of treatment, the wire used to straighten the teeth has no place to go except out the back of the molar band area. Also, if spaces are being closed or if the bite is being corrected, the wire will begin to get longer at the back of the braces. Fortunately, most times this can be handled at home very simply with some orthodontic wax. It is important to try and dry the area first (with a paper towel), then roll up a piece of wax into a ball. Place the ball of wax into the area of the poking wire. The wax will smooth the area and keep the tissue from getting caught on the end. If wax does not resolve the pain, please contact our office.

Orthodontic Pain & Discomfort2024-05-09T09:48:18+00:00

Pain and discomfort are a normal part of orthodontic treatment. The pain tends to occur about 4-6 hours after the braces are placed or after an adjustment appointment. Over the next day or two, the pain will progressively become worse. Then, after days 3-5, the pain will begin to subside. We recommend over-the-counter pain medication (preferably Tylenol) just prior to and after the adjustment appointments. This allows the medication to already be in the system before the pain begins, improving its effectiveness.


Significant dental injuries while in braces can be traumatic to the patient. Immediate care should be sought from an emergency physician and dentist in these cases. Often the braces have been known to actually prevent loss of teeth since the braces and wires had provided stability.

Lost/Broken Retainers2024-05-09T09:48:52+00:00

There are a number of variables that determine whether this is an urgent situation or not. For example, if the braces had recently been removed, there is a greater chance that the teeth will shift and move if a retainer is not replaced relatively quickly. However, every patient may differ in the potential amount of relapse. If a patient has been out of braces for a long period of time, and the teeth are in a relatively stable position, the chance of significant shifting may be low. Please call our office if your retainer is lost or broken to discuss your options.

Poking Metal Tie2024-05-09T09:49:11+00:00

Occasionally, metal wires are used to tie the archwire to the brackets or bands. Sometimes during eating or brushing, this metal wire tie can accidentally be redirected and start to cause irritation to your lips or cheeks. You can try to push the poky wire back into place by using the end of a pencil eraser.

If that is not possible, you can place wax on the area causing the irritation until you can be seen at our office.

Mouth Sores2024-05-09T09:49:27+00:00

The braces have a tendency to feel rough against the cheeks, lips, and tongue, especially soon after the braces are placed. This will sometimes lead to soreness and cause discomfort. The tissues will develop a callous over time, so this becomes less of a problem while treatment progresses. In the initial stages of treatment, wax can be used in areas that are particularly painful. However, limiting the use of wax will help the patient build up the callous tissues. Temporary pain relief can also be obtained with topical anesthetics (i.e. Orabase®).

Transform your smile!

Our 5-Star Experience

Check out what our patients are saying about their 5-star experience with our amazing team!

Our 5-Star Experience
  • My daughter Tyler is currently a patient. She has had the greatest experience. Everyone has been very nice and informative.

    Tonia Avatar Tonia

    The best always kind very professional doctors check and make sure everything is good with your teeth this office is a gem!

    Lori Piscataway Avatar Lori Piscataway

    I recently visited Horsey Orthodontics and was impressed by their warm atmosphere and friendly staff. They take patient opinions seriously, even from kids, making the experience comfortable for everyone. Highly... read more

    Mitchell Pessoa Avatar Mitchell Pessoa
  • Absolutely enjoy every visit. The employees are very friendly, there is always a short waiting time, and they give the girls incentives; which they love by the way!

    carlisa childress Avatar carlisa childress

    Have only been with Horsey for a short amount of time but all of the staff are knowledgeable, kind, and punctual. They've made a new situation very stress free.

    Cami Poss Avatar Cami Poss

    My daughter has absolutely loved going to horsey orthodontics. She says they are so nice, they are like family! They are patient, good with kids, and a dippin dots after... read more

    Sylvia Clay Avatar Sylvia Clay
  • Literally the best staff ever! From the initial visit at the adult center to the Henrico location I felt extremely comfortable. The pricing was broken down and explained throughly. I... read more

    Kay H. Avatar Kay H.

    I love this orthodontist. They’re so understanding! They make sure your needs are met & that you’re satisfied. I’m so glad I’m apart of horsey orthodontist.

    Tianna Pope Avatar Tianna Pope

    Great place for your orthodontic needs. Great staff. Everyone is welcoming & answer all questions you have

    Withrow Stockton Avatar Withrow Stockton
  • I would highly recommend Horsey Orthodontics to family and friends! Staffing was friendly and answered all questions and was very helpful. They even gave me a gift bag which was... read more

    Zykirria Hill Avatar Zykirria Hill

    Great staff and very friendly to work with. Easy in and out in no time. I have referred 2 friends already.

    rhonda agnew Avatar rhonda agnew

    My son, Kristian W is 16 and gets his braces here. The team from the front desk to the techs, to the orthodontist are all super friendly and super... read more

    Carmen Daniel Avatar Carmen Daniel
  • My experience with Horsey has been absolutely amazing. All the employees are super sweet and friendly. Every time I go, I’m so excited to pick out new colors and play... read more

    Natalia McNair Avatar Natalia McNair

    I have been with Horsey Orthodontist as a patient for 2 years. All the Doctors and staff have always been so welcoming. I have auto immune health conditions and they... read more

    Sandra Layton Avatar Sandra Layton

    My son, Kristian W is 16 and gets his braces here. The team from the front desk to the techs, to the orthodontist are all super friendly and super... read more

    Carmen Daniel Avatar Carmen Daniel

Come Visit Us

If you’re ready for a smile that makes you more confident, then you’ve found the right team here at Horsey Orthodontics!

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Contact Hours
Monday 8:00am – 4:30pm
Tuesday 8:00am – 4:30pm
Wednesday 8:00am – 4:30pm
Thursday 8:00am – 4:30pm
Friday 9:00am – 2:00pm
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